Frequently Asked Questions
Everything you need to know about your Eicgo shopping experience.
How do I determine the right size for me?
Each product page features a detailed 'Size Guide' with specific measurements. Since our fashion pieces come from various designers, we recommend comparing your body measurements to the guide provided for the best fit.
What is Eicgo's return policy?
We offer a 30-day return window for all unworn items with original tags attached. Simply visit our Returns Portal to start your request and receive a pre-paid shipping label.
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days within the continental US. Express shipping options are available at checkout if you need your fashion fix sooner.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.
How can I track my shipment?
Once your order ships, you will receive an email with a tracking number and a link to monitor your package's journey in real-time.
Are your clothing materials sustainably sourced?
Eicgo is committed to ethical fashion. We have a dedicated 'Eco-Collection' made from organic cotton and recycled materials, and we audit our suppliers annually to ensure fair labor practices.